Shorten sales approval time, without altering publisher agreements
or legacy admin sites.
October 2021
By increasing the amount of online music sheets artists uploaded, the feedback regarding long wait times for sales approval also increased. I analyzed approval request start and end time data to identify the average sales approval wait time. The average review time per request steadily increased as the amount of sheet music increased.
PROBLEM
It took an average of 2.5 days per sales approval request.
≧ 80 requests
(per day)
3 people
10 requests
(per person, per day)
30 requests
(per day)
≧ 2.5 days
The sales approval process is mandatory because the copyright publisher agreements state that every music sheet must have its copyright number confirmed and whether it includes lyrics before sales start. Since updating the copyright publisher agreement took lots of time, the sales approval time had to be reduced without updating the agreement.
The backlog related to approval requests remains pending because the legacy admin site had a lot of technical issues. To solve artist waiting time quickly I decided to use the Slack app as a review tool instead of the previous legacy admin sites.
DESIGN PROCESS
STEP 01.
I studied the role and constraint of each component in the Slack Block Kit with the Slack API documents.
I prototyped a solution on the Slack Block Kit Builder from which JSON files could be exported.
STEP 03.
I iterated design with the team in a real Slack App whether the problem was solved or easy to develop.
The previous admin sites had to proceed with various steps and were easily broken because of technical issues. I extracted only three pieces of data from the request database: copyright number, inclusion of lyrics, and music sheets. I have organized five requests per Slack App message and color-coded their review status to identify whether they have been reviewed.
Since the previous admin sites had a lot of sensitive user data, only three people had access to the sales approval review process. However, thanks to the Slack app, anyone can access the sales approval message on mobile even if they don't have admin site authority. By Slack app, we could extend more reviewers depending on the busy circumstances.
We can shorten sales approval time, without altering publisher agreements or legacy admin sites. Above all, It took only three days from ideation to release the new way of the sales approval review.
≧ 80 requests
(per day)
3~8 people
30 requests
(per person, per day)
90~120 requests
(per day)
Within 12 hours